Английский язык для гостеприимства. Модуль 2: Гостиничный бизнес (English for Hospitality. Module 2: The Hotel Business)

АНГЛИЙСКИЙ ЯЗЫК ДЛЯ ГОСТЕПРИИМСТВА

МОДУЛЬ 2: ГОСТИНИЧНЫЙ БИЗНЕС 

ENGLISH FOR HOSPITALITY

 MODULE 2: THE HOTEL BUSINESS

А. Б. Фадеева

Учебное пособие

Издательский дом «Дело»

Москва| 2021

Выражается благодарность John Anthony Shaw за ценные идеи и помощь в редактировании пособия,  
а также преподавателям Е.Б. Корнеевой, Ю.С. Башаровой, О.Р. Байбуровой и  студентам И.С. Болдышевой,  
Д.Д. Бузило, А.Д. Галкиной, Н.А. Гаркушиной, А.А. Канке, А.Д. Кошлаковой-Крестовской, Н.Д. Кузнецовой, 
П.К. Курносовой, Г.И. Курмаеву, Ю.Г. Мархасевой, А.И. Миназетдиновой, А.В. Морозовой,  М.Ю. Морозовой, 
У.Д. Мясищевой, А.С. Нурлыхановой, А.С. Павленко, С.А. Ржанниковой, С.В. Сивачевой, М.С. Сидоркиной, 
А.О. Созиновой, А.А. Тихомировой, М.В. Толкачевой, К.А. Шаруиф, Д.Д. Шмитковой. Особая благодарность 
выражается Гончаровой С. С. за дизайн и вёрстку данного учебного пособия.

Фадеева, А. Б. 
Ф15    Английский язык для гостеприимства. Модуль 2: Гостиничный бизнес (English for Hospitality. 
Module 2: The Hotel Business) : учебное пособие / А. Б. Фадеева. — Москва : Издательский дом «Дело» 
РАНХиГС, 2021. —  166 с. — ISBN 978-5-85006-357-3

Учебное пособие разработано для студентов, обучающихся по программам многопрофильного бака-
лавриата «Гостеприимство» на факультете гостеприимства ИОМ РАНХиГС. Пособие предназначено 
для освоения специализированного английского языка для отелей в рамках направления «Управление 
гостиничным бизнесом» и является вторым модулем дисциплины «Английский язык для индустрии 
гостеприимства». Пособие содержит тесты профессиональной направленности, тематически сгруппи-
рованный вокабуляр, а также специально разработанные упражнения для усвоения частотной лекси-
ки, необходимой для работы в гостиничной отрасли. Интерактивные упражнения отрабатывают лек-
сические и коммуникативные навыки, необходимые для успешной профессиональной деятельности  
в гостиничном бизнесе. Коммуникативный метод, положенный в основу пособия, позволяет комплекс-
но развивать все языковые навыки (говорение, восприятие на слух, чтение, письмо) в реалистичных 
ситуациях в контексте гостиничной индустрии. Каждая глава включает практический проект на языке  
и способствует как развитию коммуникативных навыков, так и soft skills, таких как работа в команде  
и аналитическое мышление. 

Пособие будет полезно как студентам, так и широкому кругу читателей, интересующихся данной 

сферой, и рассчитано на среднее и продвинутое владение английским языком в диапазоне уровней  
B2–C1 по общеевропейской классификации CEFR.

Публикуется в авторской редакции.

УДК 640.41
ББК 65.432

ISBN 978-5-85006-357-3

© ФГБОУ ВО «Российская академия народного хозяйства и государственной службы при Президенте 
Российской Федерации», 2021

УДК 640.41
ББК 65.432
         Ф15

Table of Contents

UNIT1Types 

of Hotels

Pages 8 - 14

• Types of hotels 
  by price and by
  function (upscale, resort, 
   extended stay…)
• General hotel
  vocabulary (amenities,
   occupancy…)
• Positive vocabulary
   to describe hotels
  (stunning, landmark…)

• Reading: Boutique
  Hotels. How this Palma
  Boutique is taking 
  on the competition

•  Choose a type 
   of hotel to set up 
   and hold 
   a decision-making
   meeting

UNIT2
Meetings

Pages 15 - 21

• Meetings (agenda, 
   ice-breakers, chairperson
   etc.)
• Professional language
  used in meetings
   (let’s get down to business,
   I’d like your input on this…)

•  Video: A meeting 
   that went wrong.
  Common mistakes
  in meetings

•  Hold a meeting:
   understand stages 
   and roles in a meeting 

• Use business language
   in meetings 

UNIT3
Hotel 
Ownership

Pages 22 - 31

•  Franchising (franchisor, 
   fee…)
• Types of Hotel
  ownership (Management
   contracts, referral
   associations…) 
• Advantages 
  and disadvantages
  of individual and chain
  hotels (uniformity,
   differentiation….)

• Reading: 
  Management contracts
  and referral
  associations 
• Reading: 
   Why Independent
  Hotels have a strong
  advantage over chain
  properties
• Reading: 
  Hotel news

•  Analyze different types
   of hotel ownership,
   their pros and cons

Vocabulary
Unit
Reading/Listening
Building Skills/Task

4Trends 
in the Hotel 
Business

Pages 32 - 49

• Trends in Hotels
   (keyless entry, smart
   controls…)
• New Hotel design 
  (micro-hotels, mixed-use
   hotels..)
• Language to describe
  trends (Up-and-coming,
   emerging..)
• Sustainable lodging 
   (sustainability, low-flow
   taps, energy-efficient..)
• Hotel Business
  language (local regulations,
   portfolio, acquisition) 

• Reading: Trends 
  in Hotels. Technology,
  smart rooms, new
   travel preferences
• Reading: Trends 
  in Hotel Design  
• Reading: Using trends
  to stay ahead 
  of the competition 
• Video: Sustainable
  lodging at the Kimpton
  Hotel 
• Reading: 
  Green Hotel practices 
• Reading: 

• Hold a Hotel Trade Fair.
  Exchange information
  about trends and pitch
   your products 

• Presentation: 
  How to make your
  Hotel appealing 
   to Millennials

UNIT

  is FOMO big factor
  driving hoteliers 
  into homesharing? 
• Reading: 
  Millennials 
  as customers – 
  10 things you should
  know.

UNIT5Hotel 

Organization

Pages 50 - 68

• Hotel Mission 
  and Vision
  statements (enhance
    lives, objectives,
   approaches…)
• Collocations to express
  objectives (engaging
   experiences, delight
  guests..)
• Hotel Organization
  Structure 
  (Front Desk Agent,
   Executive  Housekeeper…) 
• Hotel Job
  Responsibilities
  (maximize occupancy,
  avoid overbooking,
  staff appraisals..) 
• Organization Charts
  (chain of command,
   hierarchy, board 
   of directors, HR…)  
• Action verbs to talk
  about responsibilities 
  (handle complaints,
   enhance service…)

• Reading: Mission 
   and vision statements
  of Hotels 
• Reading: LOTTE,
  Lifetime Value
  creator. Adding value
  to everyone’s lives 
• Reading: interviews
  with Hotel employees
• Video: A Day in the life
  of a Concierge 

• Write a vision 
  and mission statement
   for a hotel 
• Role-play: Take part 
   in an interview “A Day
  in the life of….”

6Hotel 
Facilities

Pages 69 - 89

• Hotel facilities 
  and amenities (on-site
   restaurant, conference
   facilities, kitchenette,
   toiletries…)
• Language for giving
  instructions (adjust,
   turn clockwise, enter 
   a code…)
• Types of Hotel Rooms
  (single, triple, en-suite,
   adjoining…)
• Common collocations
   to talk about facilities
  (adjacent room, honeymoon
   suite, convertible bed…)
• The language 
  of Hotel Reviews

• Reading: Top tips
  for writing a good
  review
• Song (prepositions) 

• Give instructions 
   to guests on using
   facilities

•  Write clear instructions
 
•  Write a hotel review 

UNIT

UNIT7Managing 

Guest 
Reviews

Pages 90 - 97

• Language to express
  dissatisfaction 
  about a Hotel (limited
   menu, not cleaned
   properly…) 
• Positive writing 
  (we were delighted that,
   thank you for taking 
   the time…)
• Language for dealing 
  with problems
  (apologize for any
   disappointment…., 
   let me kindly explain…) 
• Language for rescuing
  service (we’ll keep
   in consideration your
  opinion about…, we will be
   ready to exceed your
   expectations..)  
• Using linkers in writing
  (due to, as regards, 
   in particular..)

• Reading: Positive 
  and negative guest
  reviews

• Write a professional
  reply to a guest review 

• Deliver a presentation:
  The Dos and Don’ts 
  of replying to a review  

• Hold a discussion
  about Reputation
  Management at a Hotel  

UNIT8
Managing 
reservations

Pages 98 - 120

• Hotel Reservations
  vocabulary (peak season, 
   modify bookings, room
  inventory, guest cycle..) 
• Types of guests 
  (Walk-in, no-show..)
• Managing group
  bookings (group block,
  cut-off date, wash-down,
   rooming list…)
• Types of reservations
    (guaranteed reservation,
   advance deposit..) 
• Problems with reser- 
  vations (system mix-ups, 
   overbooking….)
• Reservations Agent
  responsibilities (over- 
   see service, gather data…)
• Hotel meal plans

   (American plan, Half-
   board. . .) 
• Types of rooms (suite, 
   twin..) 
• Hotel room rates 
  (rack rate, corporate rate, 
   quotation…) 
• Replying to phone
  enquiries (our suites start
   at, that comes to, all rooms
   feature a…) 
• Taking a room
  reservation (I’ll just check 
   availability, the double
   room rate is…) 
• Reading: Interview 
  with a Reservations
  Manager 
• Video: Working 
  in the Reservations

  Department 
• Reading: Enquiring
  about Hotel rates 
• Reading: Dialogue 
  -Dealing with a phone 
  enquiry
• Write an enquiry 
   and a reply 
  to an enquiry 
• Handle enquiries over
  the phone 
• Take a room
  reservation  
• Role-play: Changing 
  or cancelling 
   a reservation 
• Internet search:
  Listing your property
  on Booking.com

 (spotlessly clean, spacious,
   filthy..) 
• Hotel Facilities – British
  and American English 
  words (elevator, tap,
  ground floor…) 
• Prepositions (check
   into your room, walk
   down the hall..)

UNIT9Front Office 

Operations

Pages 121 - 139

• General Front Office
  responsibilities
   (respond to questions,
   handle calls…)
• Front Desk Agent
  duties (issue room keys,
   accommodate requests…)  
• Skills for Hospitality
  (keep commitments, 
   present figures..)
• Talking 
  about improvement 
  (enhance, push on in..)  
• Language 
  of telephoning (transfer 
   a call, dial, hang up..)
• Answering incoming
  calls (let me just check, 
   we are fully booked, 
   can I take a message…) 
• Registration (confirm
   details, check reservation
   record, ETA..)
• Room status
  terminology (Stayover,
   lock-out..)
• Handling Complaints
  (glad to be of assistance…) 

• Reading: Positive 
  and negative guest
  reviews

• Write a professional
  reply to a guest review 

• Deliver a presentation:
  The Dos and Don’ts 
  of replying to a review  

• Hold a discussion
  about Reputation
  Management at a Hotel  

Glossary  

Pages 140 - 151

Communication 
Activities

Pages 152 - 164

A preface by John Shaw
English Teacher, Teacher-Trainer 
and Manager in Moscow

Dear reaDer,

The following is a shorT descripTion of The meThodologies and frameworks used in The making of This fabulous esp 

TexTbook ‘The hoTel business’ wriTTen by arina borisova fadeeva. This succincT pre-face will assisT you by giving you

The ThoughT process behind The book, so ThaT you can beTTer use iT or adapT iT for your specific needs.

a communicaTive approach
above all, This book encapsulaTes The philosophy ThaT language is besT learned communicaTively and is reTained when 

sTudenTs sTarT pracTicing iT acTively. despiTe The book having a considerable focus on chunks of high-frequency language, 

iT is designed in such a way To maximise The amounT of speaking acTiviTies and communicaTive Tasks, in which The sTudenTs 

are expecTed To converse wiTh a parTner or in groups. This includes lead-ins, which give The sTudenTs an opporTuniTy 

To share Their prior knowledge; opporTuniTies for pair-checking; ouTpuT Tasks following inpuT and a Task aT The end 

of each uniT. 

a lexical approach
This book specifically focuses on high-frequency chunks of language from The hoTel indusTry. This involved monThs 

of researching relevanT auThenTic maTerial and building up a corpus of The mosT commonly-used phrases of The currenT 

Time. These chunks are inTroduced and pracTiced ThroughouT in all The relevanT uniTs and in many cases There are loTs 

of examples of saying The same Thing in differenT ways. This is inTenTional as professionals have Their own sTyles 

and cerTain expressions will sTick or be more memorable To Them. furThermore, The sTudenTs will come inTo The course 

wiTh Their own vocabulary bank and This book is To supplemenT iT raTher Than replace iT. whaT This book does do Though, 

is beTTer Train Them in The appropriaTeness of language when iT comes To formaliTy and helps Them avoid TauTology, 

which is essenTial in This cusTomer relaTed sphere.

Task-based learning
The book uses Task-based learning as The primary way of acTivaTing The new language The sTudenTs have been inTroduced 

To, while giving Them an opporTuniTy To pracTice a real-life simulaTion of skills which They will be expecTed To execuTe 

in Their poTenTial fuTure profession. Task-based learning is parTicularly useful, because iT allows The sTudenTs To focus 

on The communicaTive resulT of The Task, raTher Than being impeded by The fear of making a language misTake. even Though 

The sTudenTs should be given preparaTion Time before The Task To make noTes on any new language They wanT To use, 

They should be encouraged To achieve The communicaTive goal. The Teacher’s role is primarily To moniTor, supporT 

and give delayed feedback. here The Teacher can assess how successfully The sTudenTs compleTed The Task and praise 

The sTudenTs by showing good examples of language used. The Teacher also sensiTively eliciTs misTakes from The sTudenTs, 

encouraging self-correcTion or suggesTs addiTional alTernaTives. The beauTy of Task-based learning is ThaT you can seT 

a similar scenario in fuTure lessons To see if The sTudenTs have been able To improve.

recycling
specific language has been inTroduced in differenT uniTs, buT many phrases can be used in a varieTy of conTexTs 

and is Therefore repeaTed ThroughouT The book. This book inTenTionally recycles high-frequency phrases and involves
 a considerable number of inTeracTive revision acTiviTies To beTTer help The sTudenTs reTain This language.

The glossary
aT The end of The book There is a glossary of less common words ThaT has been compiled by arina’s sTudenTs. 
They ThoughT ThaT iT would be parTicularly useful To fuTure sTudenTs. This is a humble reminder ThaT sTudenTs are 

jusT as imporTanT as The Teacher in The educaTional process and is a real-life example of sTudenT auTonomy, a value 

ThaT should go hand in hand wiTh The use of This well-wriTTen TexTbook.

UNIT1Types of Hotels

Lead-in
1A.

        • Have you ever stayed at a hotel similar to the ones in the photos? 
        • Can you name the types of hotels in the photos?  
        • Rank the hotels from your most desirable type (5) to the least desirable (1) for you. 
          Explain your choice to a partner.

1B. Hotels can be classified according to different criteria, for example, location. What other criteria 
         for hotel classification can you think of?

1C. Below is a chart, representing hotels by price segment. Order the types of hotels from the least 
         to the most expensive. Then match the examples of hotels to the types.

1D. Below are listed the most popular types of hotels. See if you can match them to the pictures in 1A

         Casino Hotels                      Business Hotels                      Resort Hotels                       Airport Hotels 
         Conference and Convention centres            Timeshare / Vacation Rentals              Bed and Breakfast                    
         Boutique hotels                    Suite Hotels                    Extended Stay Hotels                    Micro-hotels 

     Serviced Apartments

Upscale

Economy

Midprice

All-Suites

Luxury

Holiday Inn

Hyatt

Ritz-Carlton

Marriott Suites

Motel 6

Most expensive

Least expensive

 

8

1E.
Hotel Quiz

Find out how much you already know about the types of hotels 

Choose the most appropriate answer A-D. There is only ONE correct answer for each question.

1.  Casino hotels are legal in: 

A. Russia
B.  the land of former Indian 
     tribes in the US
C.  California 
D.  All of Europe  

2.  Hotels which host large formal meetings, 
     including political meetings are called:

A. Meetings centers 
B. Executive hotels 
C. Convention centers
D. Conference rooms 

3.  These hotels feature guestrooms 
     with separate bedrooms and living rooms

A. Boutique Hotels 
B. Yotels 
C. Suite hotels 
D. Airport Hotels 

4. Resort hotels are different from other
    types of hotels because they provide: 

A. Kitchen amenities
B. Conference rooms
C. A health spa
D. Recreational activities 

5. Which of these hotels have the owner
    living on premises?

A. Commercial hotels 
B. Bed and breakfast hotels 
C. Casino hotels 
D. Boutique hotels 

6. The guests are owners at this type of hotels

A. Timeshare condominium
B. Bed and breakfast 
C. Commercial Hotel 
D. Suite hotel 
 

 
2Reading

2 A.

•    Group A – your texts are on this page, Group B – your texts are on page 10, 
     Group C – your texts are on page 11
•    Read the texts and decide what Hotels from from 1D the texts are about 
•    Read again and fill in gaps with the words from the boxes
•    In your group, draw a mind map of your hotels. The ideas for mind-mapping are on page 154

Group A

districts          complimentary            cater            amenities            downtown

1.  These hotels mainly _________to business travelers and usually located in ____________ or business
     ___________. Although they primarily serve business travelers, many tour groups, individual tourists
     and small conference groups find these hotels attractive. Guest ___________ at these hotels may include 
     ____________ newspapers, morning coffee, free local telephone calls. These hotels offer a range 
     of services such as secretarial services, the latest in-room technology, 24-hour room service, 
     valet service, car rental, ticket and airline office among others. 

9

facilities        connecting          extended        courtesy      layovers              target          charges         

2.  These type of hotels typically ________ business clientele, airline passengers with overnight travel
     ___________ or cancelled flights and airline staff. Some hotels provide free transport between the hotel  
     and airport . Some hotels also charge the guest by the hour instead of normal daily night__________. 
     These hotels tend to have high occupancy because of the large number of travelers arriving and departing
     from different airports at different times. Guests with early of late flights usually stay over at the hotel,
     whereas other guests can just spend a few hours waiting for ___________ flights. Because many guests 
     may still feel like they are in a different time zone, these hotels often have ____________ room service 
     and restaurant hours, some of them even working around the clock. 

     These hotels are becoming more and more popular with business people, because they offer convenient
     locations, economical prices and convenient transportation options. Almost all hotels of this type offer
      ________van transportation to and from the airport. These hotels have also added meeting _________
     and working spaces for business people. 

     

  executives         amenities             facilities

3.  This kind of hotels is the latest trend and the fastest growing segments in the hotel industry. Such hotels 
     have a living room and a separate bedroom. Professionals such as accountants, lawyers, business people 
     and ____________find these hotels particularly attractive as they can work and also entertain in an area
     besides the bedroom.

4.  These hotels are somewhat similar to the hotels above, but usually offer kitchen _________ in the room.
     This kind of hotels is for longstayers who want to stay more than a week and do not want to spend 
     on hotel__________. 

2B. VOCABULARY  Match the words that appeared in your texts with their definitions 

A short stay in a place that you make while you are on a longer 
journey to somewhere else.

A place, building or equipment used for a particular purpose 
or activity

Someone in a high position in business, who makes important 
decisions, top manager

The amount of money that you have to pay for an activity 
or service

Given for free

To satisfy a need or to provide what is wanted or needed by 
a particular person or group

One of the areas into which a city is divided

In the most central part of the city

Something intended to make life more pleasant 
and comfortable for guests/people

Long or longer than usual

A flight on which passengers need to leave one plane and board 
a different one to reach their destination
11
K

10
J

9

8

7

6

5

4

3

2

1
District (n.)

Complimentary (adj.)

Cater to

Amenity (n.)

Downtown (adj.)

Connecting flight (n.)

Extended (adj.)

Layover (n.)

Charge (n.)

Executive (n.)

Facility (n.)

I

H

G

F

E

D

C

B

A

10

I

H

G

F

E

D

C

B

A

Group B

rates         utensils          lease        premises

5.  They provide long-term or permanent accommodation for the guest. Usually the guest makes a ________
     agreement with the hotel for minimum of one month up to a year. Rooms generally include a living room, 
     bedroom, kitchen, private balcony, washing machine, kitchen _____________ and laundry/dry-cleaning
     services. Unlike normal hotels, they only provide weekly housekeeping service. A big advantage of this 
     type of hotels is a reduction in room _______ based on the length of the stay. They often feature shopping 
     services or a convenience store on the __________. Because guests often stay for longer periods of time
     at these hotels, the owners try to create a homelike atmosphere.  

         getaways            grounds          remote         occupancy        recreational

6.  They are usually located in the mountains, on an island, or in some other exotic locations away from city’s
     buzz. These hotels have ____________ facilities, scenery, golf, tennis, sailing, skiing and swimming. 
     They provide enjoyable and memorable guest experiences that encourage guests to return 
     the following year or season. 

     Traditionally, people would come here for a month-long vacation, but with the development of air travel, 
     people now prefer shorter and more frequent ____________ of four to seven days.
  
     Many such hotels offer diverse programs and activities for children, giving the parents the opportunity 
     to spend some free time on their own or enjoy the fun with their children. 

     To increase _____________ in low and shoulder seasons, these hotels have also started to provide
     facilities for conferences, conventions and meetings. 

     Because these hotels are often _________ it is often a challenge to provide varied and quality menus. 
     Due to this, hotels often feature cyclical menus which repeat themselves every 14-21 days. 

     As guests at this type of hotels tend to spend most of their time inside the hotel 
     or on the hotel _________, they expect to be cared for and treated very well. This requires well-trained,
     competent staff, which can be a challenge in some remote areas and developing countries and regions.  

2B. VOCABULARY Match the words that appeared in your texts with their definitions 

Connected to activities you enjoy doing 
when you are not working

A place where you go for a vacation

A tool which has a particular use for cooking, especially 
in the kitchen
The number of rooms, that are being used, in relation 
to the total number of rooms available

Far away in distance, a long way from any towns or cities

A legal agreement in which money is paid in order to use land 
or a building for an agreed limited period of time

The land and buildings owned and used by a company 
or organization

An amount or level of payment

The land that surrounds a building
9

8

7

6

5

4

3

2

1
Lease (n.)

Utensil

Rate (n.)

Premises (pl.n.)

Grounds (pl.n.)

Getaway (n.)

Recreational (adj.)

Occupancy (n.)

Remote (adj.)

11

Group C

    gambling             fine-dining          amenities              rented           purchase            

7.   These are sometimes called «vacation-interval»hotels. They are intended for guests who __________the
      ownership of accommodation for a specific period – several weeks or even several months. 
      These owners may also have the unit __________ out by the management company that operates 
      the hotel. 

8.   These are Hotels with __________ facilities. The gaming business is strictly for adults, though. 
      Apart from gaming, these hotels offer dance clubs, health spas, _____________ cuisine and shows 
      for entertainment. In todays world, these hotels have started to market themselves as business hotels 
      and include in their rooms __________ such as work space, Wi-Fi and copier. Larger hotels of this type
      are also venues for conventions, which is a very lucrative business. 

     facilities              arrangements             accommodate             attendees         

9.   This type of hotels focuses on meeting, conferences and overnight accommodation 
      for meeting______. They also provide video conferencing and audiovisual ______, business services,
      flexible seating _________, flipchart, OHPs. These hotels are mostly located outside the metropolitan
      areas and have facilities like golf, swimming pools , tennis courts , fitness centres, spas. These hotels 
      often exceed 500 guest rooms and include large public areas to ___________ hundreds of people. 
      They also include many banquet areas, round-the-clock room service, a business center and an airport
      shuttle service.  

     decor          lodging         host      premises

10. According to some experts, this type of hotel began in Europe and started as overnight _________ at a
      private house. These are houses with rooms converted into overnight facilities, which can include from 
      1 to 10 guest rooms. They are also known as ‘Home Stays’. The owner usually stays on the ___________
      and is responsible for serving breakfast to the guest. The ______ also offers help with directions, 
      restaurants, ideas on local attractions and sightseeing. 

11. They have a unique architecture, style, _________ and size. They are smaller than their chain 
      competitors, with about 25 to 125 rooms and a high level of personal service. They are usually created
      in a themed, stylish and inspirational manner. 

2B. VOCABULARY  Match the words that appeared in your texts with their definitions

10
J

9

8

7

6

5

4

3

2

1

I

H

G

F

E

D

C

B

A

Seating arrangements (n.)

Purchase (vb.)

Amenity (n.)

Gambling (n.)

Accommodate (vb.)

Attendee (n.)

Decor (n.)

Lodging (n.)

Host (n.)

Premises (pl.n.)

To provide a place or space for a group of people

A place someone pays to stay in while they are away from home

Something intended to make life more pleasant and comfortable 
for guests/people

To buy smth.

Someone who has guests, often guests who stay overnight

How or where the people will sit

The land and buildings owned and used by a company or organization

The colour, style and arrangement of the object in the room

The process of risking money in games

Someone who goes to a place or an event

 

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3Task

3A. Brief

You are asked to set up a new hotel in Russia. Choose one of the 3 locations provided on the maps. 
Think about:

•  the type of hotel to set up 
•  the reasons for your choice 
•  advantages/disadvantages of each location 
Prepare your group. In groups of 4, distribute the roles of meeting leader, note taker and participants
  
3B. Task 

Study pages 155-157 first. 
In groups of 4, hold a meeting:

•  decide on one location for your hotel. Make sure you discuss all 3 locations and give reasons 
   for your choice.
•  decide on the type of your hotel. 
Decide on the features of your hotel, including:

•  Features of the location
•  Rates
•  Facilities 
•  Amenities
•  Challenges
•  Decor
•  Number of rooms 
•  Special features 

3C. Report 

Write a report of your meeting.  

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INDUSTRY SNAPSHOT

4A. Read the text below quickly and answer questions:

1. What kind of hotel is the text about?
2. What makes the hotel different from other hotels?
3. What is the purpose of this text? What genre of text is it?

4B. Read the text again and decide if the statements below are true or false. You need to provide key words
        or phrases from the text to support your answers.  

1. There was nothing in this place before El Llorenc Parc de la Mar
2. You can eat outside at this hotel
3. The hotel is constructed from factory-made materials 
4. It’s noisy in the spa
5. You can use the swimming pool 24 hours a day without a limit 
6. There are many hotels exactly like El Llorenc Parc de la Mar in the area. 

How this Palma boutique is taking on the competition.

Tucked in the historic El Calatrava neighborhood of Palma, 
Mallorca, is the newly opened El Llorenc Parc de la Mar, 
a Design Hotel.
The 33-room hotel, designed by Swedish designer Magnus 
Ehrland, combines Moorish and Spanish influences in details 
such as a perpetual star pattern reflected in materials like 
wood, stone, glass, metal and ceramic.
The property itself has a history: during demolition of the 
previous building, remnants of an Arabic oven from the 11th 
century, called a tannur, were found. It was preserved and is 
now a part of the hotel’s restaurant, also called Tannur, which 
offers all-day and al fresco dining.

The rooftop at El Llorenc Parc de la Mar

“The main differentiator of the hotel is the singular design and the effort to make something different compared to our competitors 
using customized materials of the highest quality in every corner of the hotel,” says Ruben Zamora, general director 
for the C Mallorca Collection, which includes El Llorenc Parc de la Mar.
      Zamora calls the wellness area a standout space. “We have a spa that has transformed one of the worst areas of the hotel 
(its basement) into a beautiful area, once you enter the door offering relaxation in a supreme serene space. The attention to details 
incorporating the Arabic star into every detail is quite prevalent throughout the space.” It has a 14-meter indoor thermal pool, dry 
sauna, steam sauna, ice fountain and 24-hour gym.
      Another highlight space is the three-tiered rooftop with infinity pool, offering views of Palma Bay, the old town 
and the cathedral. All the hotel’s areas employ a color palette that is warm and neutral with some bright accents; wood, mostly 
walnut, and embossed wall coverings.
      Palma’s evolution into a top city break destination, with lively shopping and gastronomic options, has brought competition 
to the hotel space as well.
      “With all these changes, there has been an increased number of boutique hotels in the city in the last five years,” Zamora says, 
“Due to this high competition all hotels must increase their efforts into crating a unique and specialized experience to their guests 
and keep their standards and reputation in the top level of the city.”
He adds, “There is hard work in the next five to 10 years to continue to stand out in the boutique hotel segment, but also for Palma 
as a top destination – which is now attracting a vast number of North American tourists as well.”
      Projected ADR is €360 (US$397.80), with 80% annual average occupancy.

Adapted from the article by Barbara Bohn on 10/22/2019

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