Test Your Business English Secretarial

Test 

Your Business English 

Secretarial 

(Тестовые задания для проверки знания лексики по 

специальности менеджер офиса) 

Методическое пособие

 Москва 
Издательство «ФЛИНТА» 
2019 

Казарова Е.И.

3-е издание, стереотипное

Рецензент:

Кафедра 
интенсивного 
изучения 
английского

языка Ивановского государственного энергетического

университета 

Казарова Е.И.

Test Your Business English Secretarial (Тестовые задания 
для проверки знания лексики по специальности менеджер 
офиса) [Электронный ресурс] : метод. пособие / Е.И. Казарова.— 3-е изд., стер. — М. : ФЛИНТА, 2019. - 40 с. 

ISBN978-5-9765-2003-5

Данное издание рекомендуется для студентов старших 

курсов специальности “Офисные технологии” (секретарь, 
менеджер офиса). Целью его является совершенствование 
лексических навыков в пределах профессиональной тематики. 
Оно является эффективным инструментом проверки 
(самопроверки) знаний базовых понятий и ключевых терминов 
(слов и выражений) для определения уровня языковой 
компетенции. Состоит из 7 разделов, каждый из которых 
охватывает важные аспекты повседневной деятельности 
секретаря. Снабжено 
разделом 
“ключи”, 
к 
которому 

следует обращаться после выполнения каждого теста. 

УДК 811.111(075.8)

ББК 81.2Англ

УДК 811.111(075.8)
ББК 81.2Англ
        К14

К14

ISBN978-5-9765-2003-5
© Издательство «ФЛИНТА», 2014 

 
СONTENTS 
 
Section1
Routine Tasks

Visitors
Test 1
Being Helpful
4

Appointments
Test 2
Arranging Appointments
5

Test 3
Dates and Times
6

Travel Arrangements
Test 4
Travel Arrangements
7

Test 5
Preparations
8

Accommodation
Test 6
Booking a Room
9

Section 2 
Secretaries and the Company

The Secretary
Test 7
Secretaries
10

Test 8
Secretarial Duties
11

Company Organization
Test 9
Company Departments
12

Test 10
The Company
13

Office Personnel
Test 11
Employment – Word 
Building 

14

Section 3
The Office

Procedures
Test 12
Reference Books
15

Test 13
Routines – Phrasal Verbs
16

Section 4
Storing Information

Filing Systems
Test 14
Working with Records
17

Test 15
Photocopying
18

Test 16
Machines
19

Section 5
The Electronic Office

Telecommunication
Test 17
Telecommunication
20

Test 18
Telephone Communications
21

Office System
Test 19
Business Communication
22

Section 6
Meetings

Attending Meetings
Test 20
Meetings
23

Test 21
Introductions and Greetings
24

Note-taking and Minutes
Test 22
Reporting
25

Section 7
Written Communication

Letters
Test 23
Letter Writing
27

Test 24
Easily Confused Words
28

Test 25
Abbreviations
29

Test 26
A Letter and a Memo
30

Section 8
Money Matters
Test 27
Numbers
31

British and American English
32

Answers
33

 
 
 

 
3 

Section 1. Routine Tasks 
 
1. Being Helpful 
 
How would you offer to help the visitors? Choose from the sentences (a-n) on 
the right. Write your answers in the boxes below (See example): 
 
1
I seem to have lost the details 
of the hotel.                   

a
I’ll tell her you’re here.

2
I'm going to be late for my 
next appointment.

b
I can change     some money                                                                
for you at the bank

3
My luggage didn't arrive at 
the airport.

c
If you give me his number, I'll 
fax them for you.

4
I need some local currency.                                           
d
I'll write down the name and                                                                     
address for you.

5
How can I get to the town 
centre?

e
I can post    them for you.

6
I think I'll have to book into a 
hotel for tonight.

f
I'll arrange for some flowers   
to be sent. 

7
I need to post these letters 
today.

g
I’ll call and see if they’ve 
found it.

8
I have to confirm my return 
flight.

h
I'll get the porter to help you.

9
I'm not sure I can find my 
way out of this building!

i
I'll show you on a map.

10
I have an appointment to see 
Ms Sneers.

j
I'll get you an up-to-date one.

11
I can't carry all these boxes.
k
I'll call them and explain 
you'll be late.

12
It's my wife's birthday today 
and I forgot.

l
I'll show you the way.

13
My price list is three years 
old.

m
I’ll call the airline and do that 
for you.

14
My assistant must have these 
figures today. 

n
I can make a reservation for 
you. 

1
2
3
4
5
6
7
8
9
10
11
12
13
14

d

 
4 

2. Arranging Appointments 
 
Complete the following telephone dialogues by choosing the missing lines from 

the box. Use each line once only. 

 

 

 

 

 

 

 

 

 

 
Sue: 
(1) ........................................................................... 
Alan: 
Good morning Sue. 
Sue: 
I'd like to make an appointment for Mr Bart to see Mrs Grey at the 
 
beginning of next week. 
Alan: 
(2) ........................................................................... 
Sue: 
Yes, fine. Can we say two o'clock in the afternoon at Mr Bart's      
 
office? 
Alan: 
(3)............................................................................. 
Sue: 
Thanks a lot. Goodbye. 
Alan: 
Bye. 
 
Alan: 
Hallo. This is Alan Walls, Mrs Grey's secretary. 
Sue: 
(4) ............................................................................ 
Alan: 
I'm afraid Mrs Grey won't be able to keep the appointment which    we  
arranged earlier. I didn't know that she'd already organized something 
for Monday afternoon. Can we find an alternative time? 
Sue:       (5) ............................................................................ 
Alan: 
That would be OK if they could meet at about 9.30. 
Sue: 
Yes, that'll be fine. 
Alan: 
(6)............................................................................. 
Sue:       Don't worry. These things happen. 
Alan: 
Bye. 

 

a) Yes, that's fine. I'll make a note of that. 

b) Just a moment and I'll check. Yes, Mr Bart is free on Tuesday           

morning but only until 11.30a.m. 

c) Thanks for your help and I'm sorry for the confusion. 

d) One moment please and I'll check her diary. Would Monday 
afternoon be suitable? 

e) Hallo again. 

f) 
Good morning. This is Sue Chalmers, Mr Bart's secretary. 

 
5 

3. Dates and Times 

Fill in the missing prepositions in the sentences below. Choose from the 
following. Sometimes, more than one preposition can be used. 

 

at 
by 
during 
for 
in 
on 
until 

1
I have an appointment to see Mr Clark …….. 2 o’clock ..….. 
Friday 16th. 

2
Mr Frost is in New York .......... the moment and I'm unable to 
make any arrangements   ........... he returns. 

3
She's due back in the office .......... a few minutes if the meeting 
ends .......... time. 

4
He's away .......... two weeks, but Ms Brunnel is dealing with the 
matter.  

5
I'm afraid the office will be closed .......... Christmas .......... four 
days but..........this time you can ring our emergency number. 

6
I'll confirm the details .......... Tuesday morning .......... the latest.

7
Could you send me details of the conference .......... the same time?

8
I'm sorry Barry can't make it.......... the morning but the afternoon 
would be possible. 

9
They would like you to speak .......... the beginning of the 
conference. 

10
Mrs Charme doesn't work .......... Tuesdays.

11
You'll receive the papers .......... the next few days and then we can 
arrange a meeting .......... a week's time. 

 

 

 

 
6 

 
4. Travel Arrangements 
 
Choose the best word or phrase to complete each of the following: 
 
1
When arranging a trip you should begin with the ....……events,
which are times and dates which cannot be changed.
a) major
b) critical
c) serious
d) social

2
Always allow enough time for travel.........................between trains
and planes.
a) connections
b) links
c) connects
d) lines

3
After flying across time zones people often suffer from ..................
a) plane lag
b) allergy
c) jet lag
d) time loss

4
Allow extra time to get to the airport if the flight leaves around 
.............................. when everyone is going to or from work.
a) busy time      
b) hurry hour   
c) work time      
d) rush hour

5
Most business people prefer to travel with ..................airlines so 
that they  can change their flight, if necessary.
a) normal         
b) scheduled       c) charter          
d) private

6
If the boss is traveling with a lot of heavy equipment he will probably 
exceed the .............................. allowed by the airline.
a) baggage  

allowance        

b) luggage
c) suitcase    

level

d) load 

capacity

7
The boss wants you to book a hotel room with bathroom for himself
and his wife; so you should book a ...............................
a) twin room
b) double room    

en suite    

c) connecting 

room      

d)   single 
adjoining room

8
Remember that departure and arrival times are given in ...............time.
a) synchronised    b) co-ordinated    c) international    d) local

9
If your boss wants to come home as quickly as possible, don't book 
him on a ..............................flight, which will mean staying somewhere 
on the way.
a) stopover     
b) indirect         
c) charter          
d) stop-and-go

10
Flights within your own country are known as ......................... flights.
a) interior                         
b) home
c) domestic
d) national

 
 
 

 
7 

5. Preparations

There are several things which a business person needs before leaving the 
office.  
Complete the following words (See example): 

1  Your boss will need these before he can          Air tickets 

 check in for his flight. 
2  He can't leave the country without this.          P_ _ _ _ _ _ _ 
3  These will help her find her way on the trip.     M_ _ _ 

4  She'll find some useful foreign words in this     P_ _ _ _ _  B_ _ _ 

5  Write his name and address on these 
         B _ _ _ _ _ T_ _ _ 

and fix them to his suitcase. 

6  E.g. overhead transparencies and slides.          V_ _ _ _ _  A_ _ _ 

7  Don't forget the documentation in other           T_ _ _ _ _ _ _ _ _ _ _ 

    languages. 

8  They'll have to take some of these products      S_ _ _ _ _ _ 

    to show other companies. 

9  She should have plenty of these in her case to  B_ _ _ _ _ _ _  C_ _ _ _ 

    tell people who she is and who she works for. 

10 The numbers on this piece of paper are           T_ _ _ _ _ _ _ _  L_ _ _ 

     very important for contacting people. 

11 He'll need some money for the countries          F_ _ _ _ _ _C_ _ _ _ _ _ _ 

     he's visiting. 

12 Even more important is the list of events          I_ _ _ _ _ _ _ _ 

     and times. 
13 And just in case he falls ill he'll need
     some… 
   M_ _ _ _ _ _ INSURANCE 

8 

6. Booking a Room 

Fill in the missing words in the telephone conversation below. Choose 

 from the following: 

 

  Account 

  name 

 confirmation 

 rear 

 dates 

 reservation 

  facilities 

  single 

  invoice 

  welcome 

 

A:   Good afternoon. I'd like to make a room (1)............................. 

B:    Certainly. What (2).................................. would you like? 

A:    6th and 7th June. 

B:    For how many people? 

A:    Just for one. A (3).................................. room with private       
(4)…………… , please. 

B:    Yes, that's fine. 

A:     I'd like a quiet room facing the (5)...........of the hotel, if possible. 

B:    Yes, certainly. What's the (6)...................., please? 

A:    John Tripper. Can we pay on (7).............., please? 

B:    Have you got an (8).................................. with us? 

A:    Yes. The company is called Intersec. 

B:    That's fine. Can I have your name, please? 

A:    Yes. It's Ana Brooks. Can you fax me the (9)...........today,   please? 

        My number is 01075 000345. 

B:    I'll do that. 

A:    Thanks very much. 

B:     You're (10)................................... Goodbye. 

 

 

 
9 

Section 2. Secretaries and the Company 

7. Secretaries 

What are the qualities of a good secretary and what are the qualities 

 of a bad secretary? Write the word with the opposite meaning in the 

 lists below. Choose from the following (See example): 
 

 
 

 

 

 punctual                                            …late……. 

 outgoing                                           ……………… 

……………                                            selfish 

hard-working                                    ……………… 

flexible                                              ……………… 

…………..                                               rude 

speedy                                               ……………… 

…………..                                           downcast 

………….                                            excitable 

enthusiastic                                       ……………… 

…………..                                               silly 

 

 

calm        cheerful        dull        generous      late             lazy 

polite       sensible        slow      shy               stubborn 

 
10 

8. Secretarial Duties 

Which word can be combined with the sets of verbs below?  

The completed list shows the main secretarial duties (See example): 

1 offer, serve, make 
 
 
COFFEE 

 

2 welcome, receive, help  
 
_IS_ _ _ _ _ 

 
 
 

3 make, connect, answer  
 
_EL_ _ _ _ _ _ _  A_ _S 

4 arrange, attend, go to  
 
_E_ _ _ _ _S 

5 read, write, type, post  
 
_ _ TT_ _ _ 

6 file, maintain, keep 
 
 
R_ _ _ _ _S 

7 receive, pay out, handle 
 
_A_ _ 

8 control, order, write on  
 
ST_ _ _ _ _ _ _Y 

9 take, type up, distribute  
 
_I_ _ _ _ S 

10 arrange, book, pay for  
 
A_ _ _ _ _ _D_ _ _ _ _ 

11 duplicate, complete, process 
 
D_ _ _ _ _ _ _S 

12 schedule, make, cancel  
 
_PP_ _ _ _ _ _ _ _ _ 

13 process, tabulate, draw graphs of 
ST_ _ _ _ _ _ _ 

14 distribute, receive, dispatch 
 
_A_ _ 
 
 
 

 
11